Support FAQ
CAIRO Online Support
Below are a number of questions. Click on a question to display the answer in the panel on the right. This list will be continually expanded as issues come to light, so check first here for solutions should you require assistance.
General
Data Input
- I need to print reports from a previous reporting period. How do I do this.
- I've entered my grades and/or typed my reports. When I run CAIRO later - they have disappeared! Help!
Administrative Functions
The following items are for system administrators
- I've added a new Subject but it does not appear in the list of available subjects for the current academic year.
- Each time I run CAIRO I get asked to provide the server name.
- When I run CAIRO I get a "Class Not Registered" error message and the program terminates
- When running Ternimal Services to provide remote access capability, when I run CAIRO I still get a "Class Not Registered" error message and the program terminates, even though the two .ocx files have been manually registered.
