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Support FAQ

CAIRO Online Support

Below are a number of questions. Click on a question to display the answer in the panel on the right. This list will be continually expanded as issues come to light, so check first here for solutions should you require assistance.

General

• Why the name CAIRO?

Data Input

• I need to print reports from a previous reporting period. How do I do this.
• I've entered my grades and/or typed my reports. When I run CAIRO later - they have disappeared! Help!

Administrative Functions

The following items are for system administrators

• I've added a new Subject but it does not appear in the list of available subjects for the current academic year.
• Each time I run CAIRO I get asked to provide the server name.
• When I run CAIRO I get a "Class Not Registered" error message and the program terminates
• When running Ternimal Services to provide remote access capability, when I run CAIRO I still get a "Class Not Registered" error message and the program terminates, even though the two .ocx files have been manually registered.

CAIRO Support Answers

Unregistered Class Error

One or Two files have not been registered

This error occurs because of a failure during the installation of CAIRO on the workstation. During the install, two system files are copied to the workstation hard disk and registered in the repositry of object available for use by Windows programs. If this registration fails, then the Class Not Registered error will occur when CAIRO is run. You can register the files manually:

• Check the existence of file: C:\SDS\CAIRO_850\binaries\TList7.ocx
• Check the existence of file: C:\SDS\CAIRO_850\binaries\InnovaDSXP2.ocx
• Click [Start] on the Windows menu, then [Run]. In the Run dialog type the following commands. (Type the first then press the [Enter] key or click the [OK] button to execute it. Then overwrite with the second command and execute. After each command has run you should see a dialog that indicates that the registration has succeeded. The command may be shown on two lines below because the text has wrapped due to the narrow column. When typed, it is on one line with a single space after regsvr32:
  "regsvr32 C:\sds...").
• regsvr32 C:\sds\CAIRO_850\binaries\TList7.ocx



• regsvr32 C:\sds\CAIRO_850\binaries\InnovaDSXP2.ocx

You should now be able to run CAIRO successfully. If so, then this procedure needs to be executed on each of the CAIRO workstations on which the class error is manifest. The simplest way to achieve this is to include the two commands as shown above in the logon script of the staff members. In order to avoid display of the dialog box (which would interrupt the script and cause user consternation) use the /S (silent) option in the command line:

regsvr32 /s C:\sds\CAIRO_850\binaries\TList7.ocx

regsvr32 /s C:\sds\CAIRO_850\binaries\InnovaDSXP2.ocx

Although this process only needs to be executed once on each machine, it is very rapid to execute and no harm will occur if the registrations are re-run each time the member of staff logs on. Because the /s option is used, the registration will not give error messages if the scripts are run on workstations on which CAIRO has not been loaded.

If you are still getting the class error when running under Windows Terminal Services then please click this link.